Technical Support Engineer – JD & KRA

Job Responsibilities (JD)
Provide desktop and laptop hardware/software support.
Install, configure and troubleshoot Windows OS, applications and peripherals.
Install, configure and troubleshoot IP & Analog CCTV, DVR/NVR and related systems.
Troubleshoot basic LAN, Wi-Fi, switches, routers and connectivity issues.
Attend onsite/customer technical support calls and resolve issues within TAT.
Carry out CCTV/IT installation, shifting, maintenance and preventive maintenance.
Update service tickets, prepare service reports and maintain technical documentation.
Coordinate with customers and internal teams for timely issue resolution.
Escalate complex/critical technical issues to the concerned senior team.




Travel to customer locations/all-over locations as required.

Key Result Areas (KRA)
TAT & Ticket Closure
First-Time Resolution
Customer Satisfaction
Desktop/Laptop Support
CCTV Installation & Troubleshooting
Preventive Maintenance
Service Documentation
Material/Spare Management
Customer & Team Coordination
Overall Technical Support & Field Service

Pay: ₹250,000.00 - ₹350,000.00 per year

Perks
Health insurance
Provident Fund

Work Location: In person

📌 Technical Support Engineer Mysuru
🏢 RAMAN IT
📍 Mysuru