Customer Enquiry Management
Attend showroom walk-in customers professionally.
Understand customer requirements and provide suitable two-wheeler information.
Handle enquiries received through phone calls, WhatsApp, website, social media and other sources.
Record all customer enquiries and lead details accurately.
Lead Follow-Up
Follow up with recent and existing leads regularly.
Contact customers regarding vehicle offers, finance, exchange and test rides.
Maintain proper follow-up records in CRM/software.
Convert enquiries into showroom visits and sales.
Test Ride Coordination
Explain available test-ride options to customers.
Coordinate test rides with the sales team.
Follow up with customers after the test ride.
Sales Support
Support Sales Executives in converting leads into bookings.
Coordinate with the sales team regarding customer requirements.
Provide customers with information about models, variants, colours, prices, offers, finance and exchange facilities.
Customer Relationship Management
Maintain valuable relationships with existing and prospective customers.
Make courtesy calls after vehicle delivery.
Collect customer feedback and communicate concerns to the concerned department.




Support customer retention and referral generation.
Data & Reporting
Maintain daily enquiry and follow-up records.
Update CRM/customer database regularly.
Prepare daily and monthly lead follow-up reports.
Track pending leads and ensure timely follow-up.
Digital Lead Management
Handle leads generated through Facebook, Instagram, WhatsApp, website and online advertisements.
Respond to digital enquiries promptly.
Coordinate with the digital marketing team for lead conversion.
Coordination
Coordinate with Sales, Finance, Insurance, Exchange and Delivery teams.
Ensure smooth communication between customers and showroom departments.
Assist in resolving customer queries related to the sales process.

Key Performance Indicators (KPIs)
Number of leads contacted
Follow-up effectiveness
Customer showroom visits generated
Test rides generated
Booking conversion
Lead conversion percentage
Customer satisfaction
CRM/data accuracy
Daily follow-up completion

Pay: ₹12,000.00 per month

Advantages
Cell phone reimbursement
Health insurance
Provident Fund

Work Location: In person

📌 Tele Caller Executive Angadipuram
🏢 AKEA MARKETING
📍 Angadipuram