: Telecaller (Collections)

Job Title: Telecaller Collections

Location: Hyderabad

Work Mode: Work from Office

Working Days: 6 Days a Week

Experience: 6 Months 1 Year

Salary: 15,000 20,000 per month

Joining: Immediate Joiners Preferred

About the Role

We are looking for a telecallercollectionsto join our team in Hyderabad. The candidate will be responsible for contacting customers, following up on outstanding payments, achieving collection targets, and ensuring closures within defined timelines.

This is a target-driven and closure-oriented role, requiring robust communication, negotiation, follow-up, and customer-handling skills.

Key Responsibilities
Make outbound calls to customers regarding pending/outstanding payments.
Follow up regularly with customers to ensure timely payment collection.
Achieve assigned daily, weekly, and monthly collection targets.
Drive payment closures within the defined timelines.
Handle customer queries and objections professionally during collection calls.
Negotiate and communicate payment solutions as per company guidelines.
Maintain accurate records of customer interactions, commitments, and payment status.
Use skip tracing tools to locate and establish contact with customers where required.




Ensure timely follow-up on promised payment dates and pending cases.
Maintain productivity and quality standards as defined by the organization.
Escalate difficult or unresolved cases to the concerned team/manager.
Work effectively in a target-based and deadline-driven setting.

Required Skills & Qualifications
6 months to 1 year of experience in telecalling, collections, debt recovery, or customer calling.
DRA (Debt Recovery Agent) Certificate is mandatory.
Knowledge/experience of skip tracing tools is required.
Strong verbal communication and customer-handling skills.
Valuable negotiation and persuasion abilities.
Comfortable working with collection targets and strict closure timelines.
Ability to handle rejection, objections, and difficult customer conversations.
Basic computer knowledge and familiarity with CRM/calling systems.
Willingness to work 6 days a week from the office in Hyderabad.
Immediate joiners are preferred.

Candidate Profile The ideal candidate should be target-oriented, persistent, confident, and comfortable with collection calls and payment follow-ups. Candidates who have prior experience in telecalling, debt collection, loan collection, and credit card.

📌 Tele Caller Hyderabad
🏢 Peoplex360
📍 Hyderabad