Roles and Responsibilities
Provide exceptional customer support through phone calls, emails, and chats to resolve customer queries and concerns.
Identify prospects for upselling and cross-selling products or services based on customer needs.
Develop solid relationships with customers by understanding their requirements and preferences.
Escalate complex issues to senior team members when necessary while maintaining accurate records of all interactions.
Meet performance targets set by the company for quality metrics such as first call resolution rate, handle time, and abandon rate.
📌 Walk In Customer Support Executive Ahmedabad
🏢 Awesomefab Shopping
📍 Ahmedabad
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