Responsibilities
To achieve collection targets of the area assigned, ensuring meeting PI Targets, meeting the Target on Cost of Collections.
Control bucket flow cases and focus on non-starters.
Ensuring documented feedback.
Ensuring legal guidelines are complied with while repossessing of products.
Ensuring audit queries are complied with.
Ensuring adequate "Feet on Street" availability area-wise / bucket-wise / segment-wise.
Manage productivity by fixing productivity parameters for Collection Officers / Agencies / DMAs, monitoring performance against set parameters and Weekly review with the collection executives.
Ensuring background and reference check of agencies / DCTs being appointed.
Constant evaluation of DCTs and agencies.
Identify and manage training needs for the CEs.
Support collection officers in legal / police issues.
Ensuring timely and profitable disposal of seized stock & secure custody of seized products.
Visit random customers.
Qualifications and Experience
People Management skills.
Demonstrated success & achievement orientation.
Excellent communication skills.
Negotiation Skills
Solid bias for action & driving results in a high performance setting.
Demonstrated ability to lead from the front.
Excellent relationship skills.
Exceptionally high motivational levels and needs to be a self starter.
Working knowledge of computers.