Job Title: Customer Support Specialist

Company: Codeyoung

Location: Bengaluru, HSR-Layout Sector-2

Employment Type: Full time

Working Days: 6 Days a Week

Shift: Night Shift

About the Role

Codeyoung is looking for a Customer Support Specialist to join our growing team. The ideal candidate will be responsible for handling customer queries, resolving concerns, and ensuring a seamless customer experience through effective communication and problem-solving skills.

Key Responsibilities
Respond to customer inquiries via phone, email, chat, and other communication channels.
Resolve customer complaints and provide appropriate solutions within defined timelines.
Maintain accurate records of customer interactions and follow-up actions.




Coordinate with internal teams to address customer concerns and ensure timely resolution.
Deliver a high level of customer satisfaction through qualified and empathetic communication.
Meet quality and productivity benchmarks set by the organization.

Requirements
Graduate in any discipline.
Excellent verbal and written communication skills in English.
Strong customer service orientation and problem-solving abilities.
Ability to work in a fast-paced setting.
Basic computer proficiency and familiarity with CRM tools is an added advantage.
Willingness to work in night shifts and rotational week-offs.

📌 Customer Success Executive Bengaluru (India)
🏢 Smart Owl Education
📍 India