Given your work experience, we believe it would be a great opportunity for you to progress in your career at Capgemini.

Team Lead / Assistant Manager - A2W (US Claims)

Location: Chennai

Experience: 7 - 12 Years

Job Description:

We are looking for an experienced A2W (Acquire to Work) US Claims skilled with strong exposure to HR Operations and HR Administration processes. The ideal candidate should have hands-on experience managing US employee claims and benefits-related operations while leading a team.

Note: Candidates from the US Healthcare Claims/Medical Billing/RCM domain will not be considered.

Key Responsibilities:
Manage end-to-end US Claims operations within the HR Shared Services workplace.
Handle employee claims related to benefits, reimbursements, leave, disability, workers compensation, and other HR operational processes.
Lead, mentor, and manage a team while driving productivity and service delivery.
Ensure SLA adherence, quality compliance, and process excellence.




Act as an escalation point for complex claims and operational issues.
Collaborate with stakeholders, HR teams, and business partners across geographies.
Prepare operational reports, dashboards, and performance metrics.
Drive continuous improvement initiatives and process optimization.

Mandatory Skills:
Experience in A2W (Acquire to Work) / HR Operations / HR Administration.
Solid exposure to US Claims processes within HR Shared Services/HR Operations.
Team handling experience is mandatory.
Experience managing SLAs, KPIs, Quality, and Escalations.
Excellent stakeholder management and communication skills.
Experience working with HRMS tools such as Workday, ServiceNow, SAP SuccessFactors, Oracle HCM, etc.

Preferred Skills:
Exposure to Global HR Operations or Shared Services environment.
Knowledge of US employee lifecycle processes and benefits administration.
Reporting and analytics experience.

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🏢 Capgemini
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