Role Overview: The Customer Success Manager is responsible for building strong relationships with our customers, ensuring they achieve their desired outcomes, drive product adoption, and maximize long-term retention and growth. You will act as the customers trusted advisor and partner, facilitating value realization and proactive engagement throughout the customer lifecycle.

How Youll Contribute
Lead structured onboarding for new customers
Educate customers on product features and best practices
Monitor product adoption and improve customer engagement
Build strong relationships with key customer stakeholders
Act as the primary point of contact throughout the customer lifecycle
Understand customer goals and create success plans
Conduct regular business reviews and customer health checks
Identify churn risks and implement mitigation plans
Advocate for customer needs internally
Drive timely contract renewals and customer satisfaction
Identify relevant upsell and cross-sell opportunities




Partner with Sales to support account growth
Track customer health metrics and business outcomes
Prepare reports and insights for internal stakeholders
Set and meet retention, satisfaction, and growth targets

What Were Looking For
Bachelors degree in Business, Marketing, Management, or a related field
3+ years of experience in Customer Success or Account Management
Robust communication, presentation, and relationship-building skills
Ability to manage multiple accounts simultaneously
Data-driven mindset with solid analytical skills
Customer-centric approach with robust problem-solving abilities

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Success Manager Ahmedabad
🏢 Ankpal Technologies
📍 Ahmedabad