Job Description -

Implementation & Onboarding:
Lead the implementation of recent locations and countries.
Prepare and manage detailed project plans, rollout checklists, and implementation timelines.
Coordinate with product, tech, and operations teams for readiness and successful go live.
Serve as the primary point of contact for client stakeholders during implementation phases.
Manage UAT (User Acceptance Testing) and ensure all deliverables meet acceptance criteria.
Track progress and ensure timely resolution of blockers.

Customer & Location Onboarding:
Drive onboarding of Customers in newly targeted regions.
Ensure all onboarding prerequisites (configurations, integrations, documentation) are fulfilled.
Provide training, demonstrations, and handholding support to client teams and end-users.

Digital Payments Enablement:
Drive adoption of digital payment solutions across newly onboarded locations.
Collaborate with the payments team to enable payment channels and assist customers in going live.




Track and report on payment penetration metrics across regions and suggest growth strategies.

Customer Success & Revenue Growth:
Identify process gaps or adoption issues post-implementation and ensure customer satisfaction.
Work closely with the business development team to support customer expansion and usage.
Provide regular reports and feedback on implementation outcomes, payment usage, and region-specific challenges.
Push Payments in the Regions for Revenue Growth in all regions

Requirement Gathering & Documentation:
Conduct in-depth sessions to understand client needs
Review BRDs with the team ensuring alignment with client expectations and business needs.
Prepare and deliver periodic performance and status reports

Support Team Coordination:
Work closely with the Support team to ensure timely resolution of client issues
Coordinate closely with support team for required reports, tracker maintenance, payment penetration, customer

demos.

📌 Implementation Consultant Mumbai
🏢 ODeX India Solutions
📍 Mumbai