Role & responsibilities

About the Role

We are looking for an experienced Operations Head Quick Commerce to oversee and manage day-to-day operations, ensure smooth order fulfillment, improve operational efficiency, and drive business performance across the quick-commerce network.

Key Responsibilities
Manage end-to-end daily quick-commerce operations.
Oversee order processing, inventory, dispatch, delivery coordination, and fulfillment.
Manage and coordinate with dark stores, warehouses, delivery partners, vendors, and field teams.
Monitor operational KPIs such as order accuracy, fulfillment rate, delivery time, cancellations, and customer complaints.
Identify operational gaps and implement processes to improve efficiency.
Manage and train operations and field teams.
Coordinate with sales, procurement, finance, and customer support teams.
Monitor inventory levels and ensure timely replenishment.
Handle operational escalations and resolve issues quickly.
Prepare and analyze daily/weekly/monthly MIS and performance reports.
Ensure SOPs, compliance, and quality standards are followed.




Manage operational costs and optimize manpower and resources.

Preferred candidate profile

Requirements
47 years of experience in Quick Commerce, E-commerce, FMCG, Retail, Logistics, or Supply Chain Operations.
Robust experience in managing field/operations teams.
Good understanding of inventory, fulfillment, logistics, and last-mile operations.
Strong problem-solving and decision-making skills.
Good communication and team-management abilities.
Solid knowledge of Excel/Google Sheets and operational MIS.
Comfortable working in a quick-paced, target-driven environment.
Willingness to travel locally as required.

Preferred Background

Candidates from companies or sectors such as Quick Commerce, E-commerce, FMCG, Retail, Logistics, Delivery Operations, Dark Store Operations, or Warehouse Operations will be preferred.

Perks and benefits

What We Offer
50,00060,000 per month
Performance-based growth opportunities
Leadership responsibility
Opportunity to build and scale quick-commerce operations

📌 Quick Commerce Operations Head New Delhi
🏢 GoMaterial Technologies Private
📍 New Delhi