Role & Responsibilities:
Provide expertise in ServiceNow Application Portfolio Management (APM) module and ensure seamless integration with the overall ServiceNow platform.
Work with CMDB principles and CI relationships, applying them effectively to business applications and services.
Customize and extend APM functionalities using JavaScript, Glide API, and other ServiceNow scripting tools.
Develop and manage integrations with other systems using REST/SOAP APIs to source and sync application data.
Collaborate with IT and business stakeholders to leverage APM insights for strategic portfolio planning.
Support overlapping areas within ITBM modules such as PPM (Project Portfolio Management) and Demand Management.
Preferred Candidate Profile:
38 years of ServiceNow development/administration experience.
Hands-on expertise in APM module with robust understanding of CMDB.
Solid scripting and integration skills (JavaScript, APIs).
Familiarity with ITBM/CSM modules.
Excellent problem-solving and communication skills.