Company Description Byju’s is a leading education technology company that focuses on making learning engaging, effective, and accessible for learners across age groups. The organization combines innovative digital content, data-driven insights, and personalized learning experiences to support academic and professional growth. Byju’s operates at scale, serving millions of learners, and relies on robust business process operations to deliver consistent, high-quality service. Team members have opportunities to work with fast-paced, customer-centric processes and contribute to continuous improvement initiatives. The company values performance, collaboration, and a strong commitment to learner success.
Role Description This full time on-site Senior Executive – BPO role is based in Indore and involves overseeing day-to-day business process operations for customer support and service delivery. The Senior Executive will handle inbound and outbound interactions, resolve queries, and ensure high-quality customer experiences aligned with company standards. Responsibilities include monitoring performance metrics, updating process documentation, supporting training and onboarding for new team members, and coordinating with cross-functional teams to improve workflows. The role also requires adhering to compliance and quality guidelines,



preparing regular reports for management, and contributing to process optimization initiatives. The Senior Executive is expected to maintain a professional, empathetic, and solution-oriented approach in all interactions.
Qualifications

- Strong communication skills, including clear spoken and written English, active listening, and professional presentation.
- Proven experience in BPO or customer service roles, preferably in a senior or team lead capacity.
- Ability to manage high-volume workloads, prioritize tasks, and meet performance targets and timelines.
- Comfort with using CRM tools, call center software, and standard office applications (e.g., spreadsheets, email, reporting tools).
- Problem-solving and conflict-resolution abilities, with a focus on customer satisfaction and process improvement.
- Collaborative mindset, with the ability to work in structured teams and support training or mentoring of colleagues.
- Flexibility to work in rotational shifts, including evenings, weekends, or holidays as required by business needs.
- Minimum of a bachelor’s degree or equivalent experience in a relevant field such as business, commerce, or communications.
- Experience in the education or edtech sector is an advantage but not mandatory.

📌 Senior Executive in Bpo (Indore)
🏢 Byjus
📍 Indore