Who are we?Superset is India’s largest University Recruitment Platform - a placement automation tool foruniversities and a digital campus hiring platform for employers. Our team is dedicated towardsleveraging the technology to solve all the challenges and problems you could think of during atypical placement season.Location - BangaloreRole OverviewAs an ACSM at Superset, you’ll be responsible for handling our university clients/customers,handholding during initial on-site implementation of the software platform and building long-termrelationships with them.Key Responsibilities● Managing multiple stakeholders and understanding their respective business needsthroughout the customer lifecycle,● Providing good customer experience by ensuring that Superset is successfully andsmoothly rolled out to the customer - provide software platform training to placementsstaff and help them set-up the platform,● Handling escalations and ensuring long term working relationship with the respectiveuniversity POCs,● You’ll be required to help potential clients with respect to the platform use, bestpractices, and promote adoption,● Keeping a track of adoption metrics to preempt churn rate and managing renewals.This is a role with huge responsibility as you would be entrusted with customer success and studentadoption.Requirements | You’ll be a excellent addition to the team if:● You have 1+ years of experience in account management/customersuccess/client-facing role/operations,● You have excellent communication abilities including the ability to listen, understand,assist rightly to the clients,● You understand that maintaining relations is more about understanding people's psychethan just providing feature resolutions,● You are passionate about product craftsmanship and care about great customerexperience,● Your experience working with cross-functional teams in a SaaS or a software companywould be an added advantage.

📌 Associate Customer Success Manager (Bengaluru)
🏢 Superset
📍 Bengaluru