Preferred Location: Hyderabad / Coimbatore or Open for any LTM Locations
Experience: 5-8 Years
- Must have Sales Cloud Experience cloud marketing cloud Byner Bullhorn
- Understanding CICD
- Focus Functional Configuration Testing and 2nd Level Support
Role Description
- Functional Ownership Declarative configuration of Sales Cloud Bullhorn Connexys and Byner to align with business recruitment and financial workflows
- Portal Management Configure and maintain the Experience Cloud environment
- Byner Portal managing themes branding navigation and external user access
- 2nd Level Support Serve as the escalation point for the helpdesk resolving technical and handling issues related to the supported applications
- Process Automation Design test and deploy Salesforce Flows to automate the applications
- Integration Monitoring Perform daily health checks on logs identify and resolve data mapping or validation errors at the functional level
- Platform Monitoring and maintenance Ensure availability performance and security of the platform Prepare and install patches and updates
- Scrum Participation Active involvement in Sprint ceremonies translating business needs into detailed User Stories with clear Acceptance Criteria
- Create increments together with team members and requestors
Required Skills
- Declarative development Knowledge of Flow Builder Validation Rules Setup and Sharing Architecture
- Technical and end user documentation
- Salesforce platform valuable knowledge of the Salesforce platform features setup and applications like Sales Cloud and Marketing Cloud
- Experience Cloud Proven ability to build and manage sites using Experience Builder
- Marketing Cloud Understanding of Marketing Cloud classic and next generation configuration and integration
- Managed Package Proficiency Functional understanding of Bullhorn Connexys and Byner
- Security Access Expertise in Permission Sets and sharings
- Platform Security Understanding of security settings and incident management
- Software Lifecycle deployment of releases and changes between sandboxes and production environment CICD pipelines using tools like GitHub VSCode Jira
- Vendor management Communication with vendors like Salesforce or Bullhorn to solve issues prepare and implement software patches and packages
Experience Soft Skills
- Experience 5 years as a Salesforce Admin
- Scrum Proven experience of working in an Agile Scrum team
- Communication High English proficiency ability to translate technical jargon for business stakeholders Ability to solve support tickets with the end user and 3rd Level
- Support German language proficiency favourable
- Mindset Agile team player confident creative communicative proactive willingness to take over tasks responsibilities and ownership and to work independently