Job Description

Opening for Language Expert_ Spanish, German and Italian

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Experience: 5 to 9 Years

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Location: Chennai & Bangalore

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Shift : US & UK

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Designation: Lead Analyst

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No of Position: 10

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Key Responsibilities

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Expert in Spanish, German and Italian

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Manage complex and high‑profile accounts using defined collection strategies

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Own and control aged receivables as per SLAs and performance metrics

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Implement and remove service stops as per process guidelines

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Review UMCC and on‑account payments in line with ICMP standards

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Identify potential write‑offs and support aged debt clearance

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Drive quarterly and monthly debt & cash target achievements

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Execute end‑to‑end dunning processes and handle legal escalations

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Identify and support continuous process and system improvements

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Collaborate with administrators and team leads to close knowledge gaps

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Lead and support new process implementations

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Background & Qualifications

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Any graduate

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Excellent verbal and written communication skills

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Willingness to work in night shifts

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Proven track record of meeting targets and SLAs

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Robust working knowledge of MS Office

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Customer‑focused mindset with strong negotiation skills

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Analytical thinking and problem‑solving capability

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Exposure to project methodology is a plus

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Role‑Specific Competencies

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Fluent in English (verbal & written)

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Result‑driven and self‑motivated

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Strong learning orientation

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Team player with the ability to work independently

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Adaptable and flexible in a dynamic work environment

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Excellent customer service and stakeholder management skills

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Leadership and people management capabilities (for senior roles)

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⚠️ Important Note

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✅ Candidates with OTC experience added advantage

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✅ Immediate joiners or candidates with notice period of 30 days or less only

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Others, please do not apply

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Interested candidate, Kindly register Language Expert_ Chennai & Bangalore – Fill out form

📌 Opening for Language Expert_ Spanish, German and Italian (Coimbatore)
🏢 HCLTech
📍 Coimbatore