Key Responsibilities

- Handling customer service inquiries
- Resolving issues at the first point of contact (First Call Resolution)
- Providing technical support
- Managing outbound service requests (like Permission to Work processes)

Work Mode

- 100% Work from Office (On-site) at designated BPO1 & BPO2 facilities.

Shift Timings

- Highly adaptable for 24/7 rotational shifts, primarily night shifts or specific international hours (e.g., UK/US shifts) depending on the assigned project.

Experience Required

- 2 to 8 years of relevant experience in international or domestic BPO voice processes.

Education

- Minimum 15 years of full-time regular education (10+2+3/4 Graduation).
- Generally open to BA, B.Com, BBA, B.Sc, and other non-technical streams.

Communication

- Exceptional verbal and written English communication skills (equivalent to CEFR B2 level or higher).

Domain Knowledge

- Previous experience with specific customer care tools, CRM systems, ticketing applications, or specialized domains (e.g., Telecom, Banking, Utilities, Healthcare).

Soft Skills

- Active listening
- Empathy
- Ability to manage demanding customer behavior
- Strong brand representation

📌 Customer Service Executive (Hyderabad)
🏢 Important Business
📍 Hyderabad