Customer Support Specialist

Start Date

Starts Immediately

CTC (ANNUAL)

Market-competitive salary Competitive salary

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About the job

Role Overview

Client Support Specialist BFSI GCC

Role Overview

Manage end-to-end client support and servicing for US-based clients and channel partners, acting as a key point of contact for product and process-related queries and escalations. Ensure timely resolution of client and partner concerns while maintaining high-quality service delivery and driving overall client satisfaction.

Key Responsibilities

* Communicate product updates and enhancements to bank partners and channel partners.

* Support and train channel partners on products and processes.

* Handle client/partner queries and escalations and ensure timely resolution.

* Conduct root-cause analysis and prioritize recurring issues.

* Coordinate with Product, Operations, Legal, Compliance, Technology and Vendors.

* Monitor product KPIs, service trends and performance metrics and prepare MIS.

* Support pricing, product performance and bundling analysis.

* Prepare product communications,



documentation and process updates.

* Track customer/partner requirements and market insights for product improvements.

* Manage client records, audits, billing and invoicing as required.

* Ensure effective stakeholder communication and client/partner satisfaction.

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. have minimum -1 years of experience

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: Competitive salary

Number of openings

1

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

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📌 Customer Support Specialist (Maharashtra)
🏢 People Konnect
📍 Maharashtra