Smallcase is hiring for the role of Customer Support Associate!

Responsibilities of the Candidate:

- Resolve customer queries on using the product with the help of relevant FAQs, video demos and blog posts across channels
- Work in coordination with the support teams of our partners to ensure quick resolutions
- Document any feedback received from the customers for review by the product team at a later stage
- Label the queries we receive from customers under different tags to understand what drives support traffic
- Identify and resolve pain points for end-users in coordination with the rest of the Customer Experience team
- Track relevant support metrics and prepare reports for the purpose of quality assessment

Requirements:

- Experience: 0-3 years of proven experience as a Customer Support Associate or in a similar role
- Prior experience speaking with users in Hindi
- A natural communicator: You can express your thoughts clearly and effortlessly. No matter how complex the issue,



you’re able to explain it in simple, easy-to-understand terms.
- A team player: You consistently put the team’s goals ahead of personal ones and enjoy working collaboratively toward shared outcomes.
- Empathetic: You’re a valuable listener who can put yourself in the user’s shoes. Everyone who interacts with you should feel assured that the smallcase team is always there to help.
- Proactive: You take ownership, tackle challenges head-on, and persist until the best solution is found—always aiming to deliver a delightful end-user experience.
- A strong drive to learn: You’re curious, eager to learn new things, and comfortable stepping outside your comfort zone

Nice to Have:

- Prior experience in customer support
- Familiarity with stock markets & investment products is a huge plus
- Prior experience at a growth-stage FinTech company

📌 Customer Support Associate (Bengaluru)
🏢 Important Company of the Sector
📍 Bengaluru