We're Hiring ||

Assistant Quality Manager

Location:

Mohali – A-40Process:

International Quick E-Commerce | Chat ProcessWorking Days:

5 DaysWeek Offs:

2 DaysShifts:

Rotational

Key Responsibilities:

Drive quality standards and ensure consistent process adherenceMonitor and improve Quality, CSAT, Compliance & Customer Experience metricsConduct regular quality audits and identify improvement opportunitiesLead calibration sessions and provide actionable feedbackCoach and mentor quality analysts to enhance performanceIdentify process gaps and implement effective corrective action plansPartner with Operations and Training teams to drive continuous improvementPrepare and present quality performance reports and insights to stakeholders

What We’re Looking For:

Relevant experience in International BPO / E-Commerce / Chat ProcessStrong experience in Quality Assurance / Quality ManagementExcellent analytical, communication, and stakeholder-management skillsStrong understanding of quality frameworks, audits, and process complianceProven ability to coach teams and drive performance improvementComfortable working in rotational shifts

📌 Assistant Quality Assurance Manager (Mumbai)
🏢 TP
📍 Mumbai