Remote: Hybrid

Manager – Learning Architect (Instructional Design Lead)Location:IndiaDepartment:Talent Transformation / Learning ArchitectureReports to:Head of Learning ArchitectureRole OverviewWe are seeking a highly skilled and forward-thinkingManager – Learning Designto lead a team of instructional designers and drive the creation of modern, high-impact learning solutions across global operations.This role will combineinstructional design expertise, adult learning theory application, strong project leadership, and advanced digital learning innovationto deliver scalable, business-aligned learning programs in a fast-paced BPO environment.The ideal candidate will bring bothstrategic leadership and hands-on design experience , with a strong command of emerging learning technologies (e.g., AI, VR, digital simulations) and exceptional writing standards aligned with theChicago Manual of Style .Key Responsibilities1. Learning Design & StrategyLead the design, development, and deployment ofend-to-end learning solutionsacross multiple global accountsApplyadult learning principlesto create engaging, outcomes-driven programsPartner with stakeholders to align learning strategies withbusiness goals and performance outcomesEnsure consistent application ofinstructional design methodologies (ADDIE, SAM, Design Thinking)2. Team Leadership & Capability BuildingManage, mentor, and develop a team of instructional designersEstablishdesign standards, governance, and quality assurance frameworksDrive capability-building initiatives to strengthen ID competencies and innovation mindsetFoster a culture ofcollaboration, creativity, and continuous improvement3.



Project & Stakeholder ManagementLead multiple concurrent learning projects with strong governance ontimelines, scope, and qualityCollaborate with cross-functional teams (Operations, QA, SMEs, Technology) across geographiesManage stakeholder expectations and communicate progress effectivelyEnsure efficientresource planning and workflow management4. Content Development & Technical WritingDevelop high-quality learning content adhering toChicago Manual of Style standardsEnsure clarity, consistency, and professionalism across all training materialsReview and approve design outputs including facilitator guides, e-learning scripts, job aids, and assessments5. Digital Learning & InnovationChampion modern learning solutions, including:E-learning (Articulate, Captivate, etc.)AI-based authoring toolsVR/AR learning experiencesGamified learning solutionsDigital simulations & scenario-based learningEvaluate and implement current tools, technologies, and frameworksDrive experimentation and innovation in learner experience design6. Measurement & Continuous ImprovementDefine and track learning effectiveness usingdata-driven insights (Kirkpatrick, ROI models)Continuously enhance learning programs based on feedback, analytics, and business impactEstablish KPIs for learning quality, engagement,



and performance outcomesQualifications & ExperienceExperience8–12+ yearsin instructional design or learning experience design3–5+ yearsin a leadership or managerial roleExperience inBPO, shared services, or global operations environmentpreferredCore Skills & CompetenciesInstructional Design ExpertiseDeep knowledge of:Adult Learning TheoryLearning Experience Design (LxD)Curriculum architectureStrong portfolio demonstrating diverse learning solutionsTechnical & Digital SkillsProficiency in e-learning tools (e.g., Articulate 360, Adobe Captivate)Exposure toAI-enabled learning tools and automation platformsExperience designingimmersive learning (VR/AR), gamification, and simulationsProject ManagementStrong planning, prioritization, and execution skillsExperience managinglarge-scale, multi-geography projectsFamiliarity with Agile or hybrid project management approaches is a plusCommunication & WritingExcellent verbal and written communication skillsAdvancedtechnical writing capability aligned with Chicago Manual of StyleAbility to translate complex concepts into learner-friendly formatsLeadership & Stakeholder InfluenceStrong people management and coaching skillsAbility to influence senior stakeholders and drive alignmentHigh adaptability in a fast-paced, evolving environmentWhat Success Looks Like in This RoleDelivery ofhigh-impact, scalable learning programsacross global operationsStrong team performance, engagement, and capability growthAdoption ofinnovative learning technologies and modalitiesMeasurable improvements inlearner performance and business outcomesPreferred AttributesExperience in global/matrix organizationsExposure to digital transformation initiativesPassion for innovation in learning and emerging technologies

📌 Instructional Design Manager (Mumbai)
🏢 Atain
📍 Mumbai