ey ResponsibilitiesCentre Operations & P&LOwn; and achieve monthly, quarterly, and annual

revenue and profitability targets .Manage Centre P&L; through effective cost control, resource allocation, and operational efficiency.Ensure

100% compliance with financial and operational parameters .Monitor centre capacity utilization, staff productivity, infrastructure, and service efficiency.Ensure adherence to all company

SOPs, policies, compliance, hygiene, and safety standards .Sales & Business GrowthDrive centre and individual sales targets to maximize revenue and profitability.Monitor

footfall, conversion, current customer and existing customer performance .Understand customer requirements and recommend appropriate services/programs based on customer segmentation.Plan and execute sales initiatives and centre events in coordination with the Corporate Team.Customer ExcellenceProactively address customer concerns and ensure timely resolution of complaints.Monitor client progress and conduct regular reviews to improve customer experience and service efficacy.Ensure compliance with documentation, zero-session SOPs, software entries, and other customer-related processes.Team Leadership & People ManagementLead, motivate, and develop the Centre team to achieve business and service objectives.Support recruitment, induction, orientation, and onboarding of new team members.Communicate monthly promotions, incentives, individual sales, execution, and product targets.Monitor team performance, productivity,



and attrition.Identify training needs and ensure completion of required training programs.Build a high-performance and customer-centric culture within the centre.Operational ExcellenceEnsure centre cleanliness, hygiene, grooming, uniforms, maintenance, and overall presentation meet company standards.Optimize appointment planning and infrastructure utilization.Monitor inventory of retail and consumption products and ensure timely replenishment.Monitor staff productivity and performance against defined targets.Ensure timely submission and tracking of centre reports and operational data.Lead and monitor all centre-level compliance requirements.Key Skills & CompetenciesStrong

leadership and people management

skills.Excellent

sales and business development

capabilities.Strong

P&L; and financial management

acumen.Excellent communication and interpersonal skills.Strong customer service and relationship management skills.Effective centre/operations management skills.Ability to analyse business metrics and take corrective actions.Result-oriented with strong ownership and accountability.Knowledge of

beauty, wellness, slimming, or salon services

will be an advantage.Key Performance IndicatorsCentre Revenue & ProfitabilityCentre P&LSales; Target AchievementFootfall & ConversionCustomer RetentionNPS / Customer SatisfactionMOM SSGStaff Productivity & RetentionOperational & Financial ComplianceInventory & Process Compliance

📌 Center Head (Mumbai)
🏢 VLCC
📍 Mumbai