HCLTech is Hiring for Sr. Quality Team Lead || US Healthcare || Chennai Location

Work Location: ELCOT Shollingnallur, ChennaiDesignation: Sr. Quality Team Leader (US Healthcare)Experience: 6 - 9 years (Team Handling Experience is a must)Shift: US Shift Timings

JOB SUMMARY

This position is responsible for day-to-day management of the staff in support of (HCL Client’s) healthcare business operations overseeing all Quality related activities. In addition, this position is responsible for identifying, recommending, and implementing process & system solutions with a focus on a great customer experience and a cost-effective, high-performing operation.

Roles and Responsibilities

Manage day-to-day Quality operations and directs the team responsible for Quality control activitiesManage and meet performance targets for Accuracy, Client SLA, quality scores, value add’s and customer satisfactionEnsure quality and efficiency measures are met within the team and in accordance with service level agreementsUse business tools and Healthcare RCM knowledge to identify problem areas and document business requirementsEstablish and maintain effective work proceduresReview and ensure process follow internal policy requirements and external regulations.Coordinate, participate, and/or manage multiple projects assigned by senior managementInterface and coordinate with various stakeholdersMentor the Green/Yellow belt projects and drive continues improvementsBe a single point of contact for Quality errors and plot action plans to improve performanceISO preparations and understanding of ISO requirements for Audit readinessGood understanding of Quality principles & QC tools and apply as need arises.





EDUCATION/EXPERIENCEBachelor’s degree in any stream (may substitute two years of relevant experience per one year of required education)3 years of relevant work experience-: Healthcare RCM (BPO) experience will be preferred with valuable communication.3 years of experience in line audit, of which minimum 2yrs supervising quality auditors (higher years of experience for higher bands)Experience in managing customer relationship thru Review calls, reporting and calibration for the portfolio responsible for.

SKILLS AND COMPETENCIESSix sigma green belt/Black belt certification to drive continues improvement across all Projects responsible forExceptional leadership skills, including the ability to manage through a shared vision and path to successAbility to create, communicate and manage SLA metrics that support operational targetsExcellent problem-solving skills and ability to use good judgment to make decisionsPossess exceptional people management skills enabling effective interaction with internal, external customers, employees, peers, and managementStrong analytical skills and desire to research problems to seek resolution2+yrs of experience in team management , including performance monitoring and mentoring team members.Exceptional verbal and written communication skillsExceptional customer service abilities to handle difficult customersProficiency in Microsoft Office suiteStrong time management and organizational skillsUnderstanding customer needs and requirements to develop effective quality control processes.NOTE: We are looking for candidates with prior experience in Healthcare Quality Analysis (AR Denial Management). If you don't have relevant experience in this field, please do not apply.

📌 HCLTech || Immediate Hiring for Sr. Quality Team Lead || US Healthcare || Chennai Location (Mumbai)
🏢 HCLTech
📍 Mumbai