About GRIPIT

At GRIPIT, we partner with leading global brands to help them establish and scale in India. From import and distribution to e-commerce, marketing, and after-sales service, we offer end-to-end solutions that bridge global innovation with Indian consumers.With a growing portfolio of international brands such as Bissell, Narwal, Yale, and EcoFlow, design and customer experience play a central role in how we communicate value and build trust across our ecosystem.

Key Responsibilities

Handle customer queries via phone, email, chat, or other communication channelsProvide prompt, accurate, and skilled resolutions to customer concernsUpdate and maintain customer records, interactions,



and case details in the CRM systemTrack customer requests and ensure timely follow-ups until resolutionCoordinate with internal teams to resolve customer issues efficientlyMaintain accurate documentation of all customer communicationsEnsure high levels of customer satisfaction through quality serviceMeet assigned response time, productivity, and customer service KPIs

Required Skills & Qualifications

Excellent verbal and written communication skills in English.Strong customer service and interpersonal skills.Experience working with CRM systems is preferred.Good problem-solving, organizational, and multitasking abilities.Basic proficiency in MS Office (Excel, Word, Outlook.Ability to work in a fast-paced environment while maintaining accuracy.

📌 Customer Support Associate (India)
🏢 GripIt
📍 India