About Us : We are making natural living a HABIT little by little. We do so by serving 100% natural self care to our consumers. The products are scientifically formulated, guided by ayurvedic principles & modern science. They are prepared fresh everyday in our ayurvedic kitchen, out of whole and raw ingredients such as fresh milk, curd, fruit pulps, flowers, herbs, nut & spices. They are finally tested clinically for efficacy & safety. This offering of Fresh Ayurveda has made a mark in the Indian personal care industry.

Today ~60Lac customers trust us for their personal care needs. The founding team has a strong startup experience, is well funded and backed by tier 1 institutional investors.

Chat Process - Customer Success Executive

About the Role :As a Customer Success Executive, you will be responsible for ensuring driver satisfaction by building strong relationships, addressing concerns proactively, and collaborating with internal teams to improve service delivery and product insights. This role requires excellent communication skills, problem-solving ability, and a customer-first mindset.

Key ResponsibilitiesManage and respond to customer queries through

Chats, Emails, and Outbound Calls.Monitor and support drivers, providing

real-time assistance and solutions.Collaborate with internal teams to

resolve complex issues





and enhance service delivery.Maintain accurate records of driver interactions, issues raised, and follow-up actions.

RequirementsUp to

1 year of experience

in customer success, account management, or a related role.Strong

written and verbal communication

skills.Good

problem-solving ability

with a customer-first approach.Familiarity with

chat platforms and CRM systems .Bachelor’s degree

preferred.

Key SkillsExcellent interpersonal and communication skillsStrong multitasking and time management abilitiesAbility to stay calm under pressure and handle difficult situationsAttention to detail and accuracy in documentationQuick learner with adaptability to new tools and processesTeam player with an accountability and ownership mindset

Why Join Us?Be part of a

fast-growing and dynamic team

shaping the customer experience.Opportunity to

work closely with cross-functional teams

and gain exposure to diverse business areas.A cooperative culture that values

learning, ownership, and innovation .Clear growth path with opportunities to

enhance your career in customer success .

Location : Udyog Vihar, GurgaonWebsite :

www.nathabit.inInstagram :

www.instagram.com/nathabit.in

📌 Customer Success Executive (Mumbai)
🏢 NAT HABIT
📍 Mumbai