Role SummaryWe are seeking a proactive and strategic

Customer Success & Account Management Specialist

to drive client retention, expansion, and revenue growth. This role sits at the intersection of

sales, relationship management, and customer experience , requiring a balance of commercial acumen and customer-centric thinking.You will own key accounts, ensure value realization for clients, and identify growth opportunities through deep engagement and consultative selling.

Key Responsibilities1. Account Management & Client SuccessServe as the

primary point of contact

for assigned key accountsBuild trusted advisor relationships with stakeholders and decision-makersEnsure successful onboarding, adoption, and ongoing satisfactionConduct regular business reviews (QBRs/MBRs) with clients2. Revenue Growth & ExpansionDrive

upselling, cross-selling, and renewals

across accountsIdentify whitespace opportunities within existing client portfoliosDevelop account growth plans aligned with client business goalsConsistently achieve or exceed revenue and retention targets3. Customer Experience & RetentionMonitor customer health metrics and proactively mitigate churn risksResolve escalations efficiently while maintaining client trustDeliver a seamless and high-quality customer experience4. Strategic CollaborationWork closely with

Sales, Product, Marketing,



and Delivery teamsProvide customer feedback to improve product/service offeringsSupport go-to-market strategies and client-specific campaigns5. Business DevelopmentIdentify and pursue new opportunities within existing networksContribute to pipeline generation through referrals and relationshipsSupport proposal development and client presentationsKey Performance Indicators (KPIs)Revenue growth from existing accounts (%)Net Revenue Retention (NRR)Customer Retention/Churn RateUpsell & Cross-sell conversion ratesCustomer Satisfaction (CSAT) / Net Promoter Score (NPS)Average deal size growthAccount expansion pipeline valueRequired QualificationsBachelor’s degree in

Business, Marketing, or related field5+ years of experience in

Sales, Account Management, or Customer SuccessProven success in

revenue generation and client retentionStrong business acumen and understanding of sales cyclesExcellent communication, negotiation, and presentation skillsAbility to manage multiple high-value accounts simultaneouslyCore CompetenciesRelationship Building & Stakeholder ManagementStrategic Thinking & Problem SolvingNegotiation & Closing SkillsCustomer-Centric MindsetData-Driven Decision MakingAdaptability & OwnershipPreferred QualificationsExperience in

B2B / SaaS / Enterprise Sales environmentsHands-on experience with CRM tools (Salesforce, HubSpot, Zoho)Exposure to customer success platforms (Gainsight, Freshworks, etc.)Robust analytical skills and experience with reporting dashboards

📌 Customer Success & Account Management(Business Development & Sales) (Mumbai)
🏢 Prudent Technologies and Consulting
📍 Mumbai