Job Title: Executive - Medical CoordinatorLocation: Sector - 14, GurugramExperience: 0-2 YearsWorking Days: 6 Shift & Week-off: RotationalQualifications: BDS, BAMS, BHMS, BUMS, PharmD, BPT, MPT

Position Overview:At

HexaHealth , we are hiring an

Executive – Medical Coordinator

to manage patient interactions as part of our partnership with Narayana Health. This is a call-center based role involving both inbound and outbound calls, where you will guide patients through their surgical journey.The role covers two segments:●

High-End Surgeries : Cases like cardiac (bypass), cancer, etc.●

Post-Op / OPD Conversions : Follow-ups and converting consultations into surgeries.

Key Responsibilities:●

Patient Coordination:

Act as the primary point of contact, guiding patients through their treatment journey with clear and empathetic communication.●

Consultation Management:

Schedule and coordinate appointments, diagnostics, and hospital visits with doctors and facilities under Narayana Health.●

Medical Case Handling:

Understand patient requirements and align them with the appropriate department, doctor, or treatment plan.●

Pre & Post-Surgery Support:





Assist with pre-surgery preparations and ensure timely post-operative follow-ups and care coordination.●

Inbound & Outbound Calls:

Manage patient interactions for follow-ups, updates, and overall case coordination.●

CRM & Coordination:

Maintain accurate patient records and collaborate with hospital teams and internal stakeholders for seamless case management.

Skills we seek:●

Communication & Patient Handling : Solid verbal skills with a patient-first, empathetic approach.●

Coordination & Multitasking : Ability to manage multiple cases, schedules, and follow-ups efficiently in a fast-paced environment.●

Basic Medical & Tech Understanding : Familiarity with medical terminology along with comfort using CRM tools and systems.

About HexaHealth:At

HexaHealth , we are building a platform that will help users choose the right hospital/surgeon for their surgical procedure. We are working towards building India's largest hospital network, and we will ensure a hassle-free experience for the patient at the hospital.

Website Link: https://www.hexahealth.com/LinkedIn Link: https://www.linkedin.com/company/hexahealth/Careers Page Link: https://www.hexahealth.com/careers

📌 Medical Coordinator (BDS, BPT, MPT, BHMS, BAMS, BUMS etc) (Mumbai)
🏢 HexaHealth
📍 Mumbai