- Handle customer inquiries via phone calls, emails, and chats to resolve their queries and concerns.
- Process customer requests for product information, orders, returns, and exchanges in a timely and efficient manner.
- Maintain accurate records of all interactions with customers using CRM software.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 0-1 year of experience in BPO/Call Centre setting or related field.
- Excellent communication skills with the ability to handle international call center operations.
- Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Basic knowledge of chat support processes and procedures.
📌 Customer Service Executive (Jaipur)
🏢 TP
📍 Jaipur
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