Customer Service Executive Healthcare BPO

Location: Guntur, Andhra Pradesh
Nearby Candidates: Guntur, Vijayawada and nearby locations
Employment Type: Full-time
Qualification: Any Graduate / Bachelor's Degree Mandatory
Experience: Experienced candidates preferred; Freshers with strong communication skills may apply
Salary: Based on experience, skills and suitability

About the Organisation

We are a multinational healthcare organisation headquartered in the USA, with 300+ employees across our Indian branches. We are expanding our customer service operations and are looking for Customer Service Executives to join our team in Guntur.

Role

The role involves handling customer interactions through voice calls and chat support, understanding customer requirements, providing accurate information, and ensuring a professional customer experience.

Key Responsibilities

- Handle customer calls and chat interactions professionally.
- Understand and resolve customer queries or provide appropriate assistance.
- Maintain accurate records of customer interactions.
- Follow defined processes,



quality standards and customer service guidelines.
- Escalate issues when required and work effectively with the internal team.

Candidate Requirements

- Excellent English communication skills, both verbal and written.
- Clear pronunciation and a qualified, easily understandable English accent.
- Strong English grammar, spelling and sentence construction, particularly for chat support.
- Good listening, comprehension and customer-handling skills.
- Comfortable communicating with customers over the phone and through chat.
- Basic computer and typing skills.
- Minimum Bachelor's Degree / Any Graduate is mandatory.

Experience

- Prior experience in BPO, customer service, call centre, voice process or chat support is preferred.
- Candidates with customer service experience in any domain are welcome to apply.
- Location

Guntur, Andhra Pradesh

Candidates from Guntur, Vijayawada and nearby areas are encouraged to apply.

📌 Customer Service executive (Guntur)
🏢 Vihanga
📍 Guntur