Job Summary

This position is open with Bajaj Finance Ltd.

Duties and Responsibilities

- To ensure SLA delivery for each process.
- To ensure quality of files processed by the operations team are within the specified guidelines.
- Achieve service-to-sales numbers.
- To ensure all cash management services at the branch are delivered.
- Achieve service-related TAT and specific deliverables like generating tokens, FTR, TAT, etc.
- Data analysis and sharing of best practices with team.
- Ensuring implementation of policies and processes.
- Coordination with various HO / cross-functional departments and providing feedback.
- Recruiting and manpower forecast and planning.
- Ensuring highest levels of employee relationship, motivation and engagement to drive results and high levels of employee satisfaction.




- Vendor management (CPV agencies).
- Ensuring compliance and integrity within the area/region.
- To support all new initiatives and functional projects of the function.

Required Qualifications and Experience

- Should have 2-4 years of experience, and a minimum of 1 year managing branch operations.
- Should be a postgraduate, preferably.
- Should have a cooperative work style to engage with peers and colleagues across the company.
- Should have excellent communication skills along with strong presentation and data analytics skills.
- Self-motivated and a self-starter.

📌 Senior Executive - Operations and Service (Murshidabad)
🏢 Bajaj Finance
📍 Murshidabad