Job Summary

Role: Customer Service Executive - Forex Cash Delivery

Location: Chennai, Ahmedabad

We are seeking a Customer Service Executive - Forex Cash Delivery to join our team. They will be responsible for document collection and fulfilment in forex-cash delivery services. The ideal candidates should possess a presentable personality, basic to good communication skills, and an understanding of KYC document collection processes.

Job Type: Full time

Key Responsibilities

- Engage with customers for delivery fulfilment of pre-booked customer leads for Forex Cash, which will be ordered by customers via the pre-booked lead process.
- Collect required documents from customers before product (forex cash) handover, assist with basic document collection, verification, and provide information around secure cash handover.
- Effectively communicate the benefits of Niyo Forex services, including zero forex markup on cash orders, competitive rates, and related cross-sell products like Niyo Global Cards, Travel Insurance, E-Sim, etc.




- Build and maintain positive relationships with customers to ensure smooth service delivery.
- Actively participate in all trainings and stay updated on product knowledge, process guidelines, lead status mapping, escalation for issues, and customer service protocols.

Required Skills and Expertise

- Minimum of bachelors degree in any stream.
- Excellent communication in English ( Hindi) with local language proficiency.
- Interpersonal skills, with the ability to engage with HNI customers effectively.
- Knowledge of any financial products sales service will be an added advantage.

Other Requirements

- 0-3 Years in any service or sales industry with focus on customer-facing deliverables.
- Local travel expenses reimbursed as per company policy.
- Personal Two-Wheeler mandatory.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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