(JD): Customer Care Executive

Job Title: Customer Care Executive

Department: Customer Service / Customer Support

Location: Erode

Reporting To: Customer Care Manager / Customer Service Manager

Job Summary The Customer Care Executive is responsible for handling customer inquiries, resolving complaints, providing product and service information, and ensuring a positive customer experience. The role requires excellent communication skills, problem-solving abilities, and a customer-centric approach to maintain high levels of customer satisfaction.

Key Responsibilities

- Handle inbound and outbound customer calls, emails, and other communication channels.
- Respond promptly and professionally to customer inquiries and service requests.
- Resolve customer complaints effectively and within defined timelines.
- Provide accurate information regarding products, services, pricing, and company policies.
- Record customer interactions and maintain customer data in CRM systems.
- Follow up with customers to ensure issues are resolved satisfactorily.
- Coordinate with internal departments to address customer concerns and service requirements.
- Escalate complex issues to the appropriate teams when necessary.




- Monitor customer feedback and suggest improvements to enhance service quality.
- Maintain service standards and achieve customer satisfaction targets.

Qualification & Experience
- Any Bachelor's Degree (B.Com, BBA, BA, B.Sc, or equivalent).
- 1 to 5 years of experience in customer service, customer support, call center, or related roles.
- Freshers with excellent communication skills may also be considered.

Required Skills
- Strong verbal and written communication skills.
- Excellent interpersonal and customer-handling abilities.
- Problem-solving and conflict-resolution skills.
- Proficiency in MS Office and CRM software.
- Ability to work under pressure and manage multiple tasks.
- Active listening and customer-focused attitude.
- Good documentation and reporting skills.

Key Performance Indicators (KPIs)
- Customer Satisfaction Score (CSAT)
- First Call Resolution (FCR)
- Response and Resolution Time
- Customer Retention Rate
- Complaint Closure Percentage
- Service Quality Compliance

Pay: ₹9,894.46 - ₹25,033.50 per month

Advantages

- Provident Fund

Work Location: In person

📌 Wanted Customer care execuitve (Erode)
🏢 Pallava Group
📍 Erode