Service Delivery: Ensure 100% adherence to client SLAs, timely resolution of escalations, and proactive communication.
- Client Engagement: Conduct periodic reviews and meetings with clients, insurers, and brokers to strengthen partnerships.
- Business Growth: Identify cross-sell and upsell opportunities; contribute to client retention and recent business acquisition.
- Stakeholder Collaboration: Partner with internal teams (Operations, Claims, IT) to deliver on commitments and improve service delivery.
- Team Leadership (TL & above): Manage team performance, ensure accountability, and Support team members.
📌 Walk-in || Non Voice Process Executive (Bengaluru)
🏢 Vidal Health Insurance
📍 Bengaluru
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