04 Oct
|
Concentrix
|
Delhi
Roles and Responsibilities :
- Manage the overall operations of the call center, ensuring efficient use of resources and high-quality service delivery.
- Develop and implement effective training programs for new hires and existing staff to improve performance and productivity.
- Collaborate with cross-functional teams to identify areas for improvement and develop strategies to address them.
- Analyze metrics such as AHT, Shrinkage, Attrition rates, CSat scores etc. to optimize processes and drive business growth.
Job Requirements :
- 8-20 years of experience in a similar role within BPO/Call Centre industry.
- Robust background in operations management, including budgeting, forecasting, scheduling, quality control etc.
- Excellent telecommunication skills with ability to communicate effectively at all levels.
📌 Training Manager (Delhi)
🏢 Concentrix
📍 Delhi