- Appointment Management: Book, reschedule, confirm, or cancel doctor and specialist consultations.

- Patient Inquiries: Answer questions regarding hospital departments, timings, packages, and available physicians.

- Outbound Follow-ups: Call patients to remind them of upcoming appointments, follow up on lab tests, or conduct feedback surveys.

- Lead Generation: Reach out to prospective clients to explain specialized health checkups, treatments, or wellness programs.

- CRM Logging: Record all patient interactions, queries, and schedules accurately in the hospital database.

- Cross-Department Coordination: Connect with the front desk, billing, or medical staff to ensure smooth service delivery.

- Requirements & Qualifications

- Education: High school diploma (12th pass) or a bachelor's degree in any stream.

- Experience:



6 to 2 years of customer service or telecalling experience, preferably in a healthcare or clinic setting (freshers with good communication are often welcomed).

- Communication Skills: Transparent verbal communication and active listening, with fluency in English and regional languages (like Hindi or Marathi).

- Soft Skills: High empathy, patience, and a polite demeanor to handle sensitive or urgent health queries.

- Technical Skills: Basic computer knowledge (MS Office) and familiarity with CRM or hospital management software.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Tele Caller Executive (Vasai-Virar)
🏢 Ozone Multispeciality Hospital
📍 Vasai-Virar