Company: Crown Town Hotels Group

Location: Kalamassery, Kochi, Kerala

Job Type: Full-Time | In office

Experience: Freshers can apply

About the Role

Crown Town Hotels Group is looking for a Telecaller / Customer Support Executive to handle customer calls, enquiries, follow-ups, and provide professional support to our guests and potential customers.

Key Responsibilities

- Handle inbound and outbound customer calls.
- Respond to customer enquiries regarding rooms, bookings, offers, and services.
- Follow up with customers and potential leads politely and professionally.
- Maintain customer details and call records.
- Coordinate with the concerned team for customer requirements.
- Provide accurate information and resolve basic customer queries.
- Follow up on enquiries to improve bookings and conversions.
- Maintain good communication and customer relationships.

Requirements
- Plus Two / Any Degree




- Good communication skills in English and Hindi.
- Basic computer knowledge.
- Good telephone etiquette and a positive attitude.
- Ability to communicate politely with customers.
- Freshers are welcome to apply.

Preferred Skills
- Customer service skills
- Communication and interpersonal skills
- Basic MS Office/computer knowledge
- Lead follow-up and coordination skills
- Ability to work as part of a team

Job Details Location: Kalamassery, Kochi

Employment: Full-Time, On-Site

Qualification: Plus Two / Degree

Experience: Freshers can apply

Crown Town Hotels Group

Crown Town | Gold Suite | Canopy Hills Resort | Info Suite | Aman Residency

Pay: ₹10,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Tele Caller Executive (Kalamassery)
🏢 Crown Town Hotels
📍 Kalamassery