We are looking for a motivated and customer-focused Technical Support Executive to join our team. This role is ideal for freshers and candidates with up to 1 year of experience who are interested in building a career in technical support. The ideal candidate should have good communication skills, a basic understanding of computers and troubleshooting, and a solid willingness to learn and solve customer issues effectively.
Key Responsibilities
- Provide technical support to customers through phone, email, chat, or other communication channels.
- Understand and troubleshoot basic software, hardware, and system-related issues.
- Identify and resolve customer issues within the required time.
- Escalate complex technical issues to the appropriate technical team when required.
- Maintain proper records of customer complaints, issues, and resolutions.
- Guide customers through step-by-step solutions in a clear and professional manner.
- Follow up with customers to ensure that issues are resolved.
- Coordinate with internal teams to resolve technical and customer-related issues.
- Maintain a positive and professional customer experience.
Requirements
- Bachelor's degree / Diploma in Computer Science, IT, or a related field is preferred.
- Freshers or candidates with 0–1 year of experience in technical support/customer support.
- Basic knowledge of computers, operating systems, networking, and troubleshooting.
- Good communication and problem-solving skills.
- Ability to learn new software and technical processes quickly.
- Good English communication skills.
- Ability to work effectively as part of a team.
Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person
📌 Technical Support Executive (Thrissur)
🏢 Internetever Technologies
📍 Thrissur
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