Technical Support Engineer

Real Time Applications Center (RTAC) is a technology company building scalable software products and digital solutions for businesses across 7+ industries, including Banking & Finance, Insurance, Education, Manufacturing, Retail, and the Public Sector. With 35K+ users globally, ISO 9001 & ISO 27001 certifications, and a focus on secure, scalable technology, we build solutions that solve real business problems.

We are looking for a Technical Support Engineer to join our team in Kolhapur.

What You'll Do

- Provide technical support and troubleshoot application-related issues across enterprise software products.
- Diagnose, analyze, and resolve technical problems related to software applications, databases, and system integrations.
- Assist in monitoring application performance, identifying errors, and ensuring smooth system operations.
- Work with SQL queries to investigate data-related issues and validate application behavior.
- Handle technical queries, track support requests, and ensure timely issue resolution.
- Collaborate with development, QA, and implementation teams to resolve complex technical challenges.
- Document technical issues, troubleshooting steps, solutions, and recurring problems.




- Support application deployments, configuration changes, upgrades, and routine maintenance activities.
- Identify opportunities to improve support processes, system reliability, and customer experience.
- Ensure adherence to technical documentation, security guidelines, and support procedures.

- What We're Looking For

- 1–3 years of experience in technical support, application support, software troubleshooting, or a related technical role.
- Good understanding of databases, SQL queries, and relational database concepts.
- Familiarity with web applications, APIs, application workflows, and client-server architecture.
- Basic knowledge of operating systems, networking concepts, and troubleshooting techniques.
- Experience with issue-tracking tools, ticketing systems, or technical support platforms is an advantage.
- Understanding of software development and deployment processes is a plus.
- Solid analytical and problem-solving skills with attention to detail.
- Excellent communication skills and the ability to work collaboratively across teams.
- A proactive approach to resolving issues and taking ownership of assigned tasks.

📌 Technical Support Engineer (Kolhapur)
🏢 Real Time Applications Center - RTAC
📍 Kolhapur