Key Responsibilities

- Provide technical support for critical applications and systems.
- Investigate and resolve technical faults and incidents in a timely manner.
- Assist in system upgrades, maintenance, and deployments.
- Participate in User Acceptance Testing (UAT) activities.
- Follow and support incident, problem, and change management processes.
- Collaborate with internal teams, vendors, and clients to ensure operational efficiency.
- Maintain high levels of customer satisfaction and service quality.

Essential Technical Skills

- Strong knowledge of Unix/Linux server platforms.
- Good working knowledge of databases (MySQL, Oracle, etc.).
- Understanding of the Software Development Life Cycle (SDLC).

- Experience with ITIL processes

- Incident Management

- Problem Management

- Change Management
- Hands-on experience in User Acceptance Testing (UAT).

Desirable Technical Skills

- Prior experience in Telecommunications (Telco)



industry.
- Experience in CRM or marketing technology platforms.

Essential Soft Skills

- Strong customer service orientation.
- Excellent verbal and written communication skills (English).
- Ability to work effectively with stakeholders at all levels.
- Solid problem-solving and analytical thinking.
- Proactive with a strong work ethic and ownership mindset.

- Ability to
- Work independently and prioritize tasks
- Thrive in a fast-paced environment
- Handle ambiguity and deliver results
- Effective team player with a positive, can-do attitude.
- Ability to manage and resolve conflicts (internal and external).
- Ensuring high levels of customer satisfaction
- Experience working onsite with clients is preferred.

📌 Technical Operations Engineer (Gurugram)
🏢 Comviva
📍 Gurugram