Hiring: Systems Support Specialist Tier 1
Location: Vashi, Navi Mumbai Shift: US Night Shift Work Mode: Work from Office (WFO) Employment Type: Full time Experience: 1–2+ years
Key Responsibilities
- Handle IT support queries via calls, chats, emails, and tickets.
- Troubleshoot password resets, MFA, VPN, browser, and Microsoft 365 issues.
- Categorize tickets, maintain documentation, and track SLAs.
- Escalate unresolved issues to Tier 2 support.
Requirements:
- 1–2+ years in IT Help Desk or Technical Support.
- Basic knowledge of Microsoft 365, VPN, and ticketing systems.
- Good communication and troubleshooting skills.
- ITIL or CompTIA certifications are an added advantage.
Interested candidates can share their updated CV on
[email protected]
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