Technical Customer Success Manager

We’re looking for a Technical Customer Success Manager (TCSM) who can combine customer success, technical problem-solving, and commercial thinking to help customers get maximum value from our platform.

This is a hands-on, customer-facing role for someone who enjoys building relationships, solving complex problems, and working with both technical and business stakeholders.

What you'll do

- Manage a portfolio of customers and drive adoption, retention, and value realization .
- Own customer onboarding and ensure customers achieve their intended outcomes.
- Act as a trusted technical advisor , helping customers identify and implement the right solutions.
- Lead strategic customer conversations, including QBRs/EBRs .
- Identify customer risks, opportunities, and potential expansion areas.
- Partner with Sales, Product, Engineering and Support to drive customer outcomes.
- Maintain strong customer documentation and manage multiple workstreams effectively.

What we're looking for
- Experience as a CSM, Technical CSM, TAM, Solutions Consultant , or similar customer-facing technology role.
- Strong SaaS / B2B technology experience.
- Solid technical aptitude and the ability to explain complex concepts simply .




- Experience working with both technical and executive stakeholders.
- Experience with QBRs/EBRs and strategic customer conversations .
- Strong communication, organization, and problem-solving skills.
- A proactive, ownership-driven mindset.

Nice to have
- Experience with Salesforce or Customer Success platforms such as ChurnZero, Catalyst, or Planhat.
- Experience with Excel, Power BI, Tableau, or similar analytics tools.
- JavaScript or other scripting experience.
- Experience building or configuring applications.
- GIS / mobile forms / construction technology experience.

The kind of person who succeeds here You take ownership, move quickly, communicate clearly, and don't wait to be told what to do .

You’re comfortable with change, enjoy working independently, and can build credibility with everyone from technical users to senior executives.

Most importantly, you're someone who enjoys solving customer problems—not just managing customer relationships.

If you're a technically curious CSM or TAM looking for more ownership and strategic impact, we'd love to hear from you.

📌 Technical Customer Success Manager (Mumbai)
🏢 Equinox Agents
📍 Mumbai