- Positive communication skill in English and Hindi is essential.
- Investigation of credit card fraud dispute cases highlighted to the unit.
- Preparing of quality Investigation report and timely submitting to all stakeholders along with closure recommendations.
- Handling Escalated complaints received from Nodal team, Senior Management, Regulatory bodies and MD desk.
- Liaising with vendor, Merchants/ Acquiring Banks, Law enforcement, Customers and other departments to arrive at suitable resolution of customers complaints.
- Providing end to end resolution to customers complaints to avoid repeat complaints and further escalations.
- Ensuring complete resolution of the complaint within pre-defined TAT.
- Publishing daily/Weekly/Monthly Dashboard to stakeholders and senior management.
- Handing all regulatory related activities &
requirements & timely publishing the data with relevant stakeholders for reporting it to RBI.
- Managing all Audit related activities & observations raised by internal & external units.
Skills Requirement:
- Good communication skill in English and Hindi is essential.
- Experience in Identifying Root cause analysis & Escalations for CC.
- Should have expertise in Excel, Power Point.
- Good Interpersonal Skills
- Good Communication and Presentation skills.
📌 Team Member-Enhanced Due Diligence (Bengaluru)
🏢 Kotak Mahindra Bank
📍 Bengaluru
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