CenterManager – Ayurveda Wellness Centres

Company: Radiant Ayurveda

Location: Bannerghatta & Kasturinagar, Bengaluru

Position: Centre Manager – Ayurveda Wellness Centres

Reporting To: Project Head / Management

Number of Centres: 2

1. Position Overview

Radiant Ayurveda is looking for a responsible and result-oriented Centre Manager to independently manage and drive the overall operations and business performance of its Bannerghatta and Kasturinagar Ayurveda Centres. The Centre Manager will be responsible for the end-to-end management of both centres, including staff management, customer experience, sales, marketing coordination, centre operations, accommodation coordination, revenue growth, target achievement, reporting and day-to-day administration.

The role requires a person who can take complete ownership of centre performance, identify business opportunities and implement practical actions to improve revenue, customer retention and overall centre efficiency.

1. Key Responsibility AreasA. Centre Operations Management

- Take complete responsibility for the day-to-day functioning of both centres.
- Ensure both centres operate smoothly and according to Radiant Ayurveda's standards.
- Monitor opening, closing, cleanliness, ambience, equipment and overall centre readiness.
- Ensure treatments, therapies and customer services are delivered smoothly.
- Coordinate with doctors, therapists, receptionists and other centre staff.
- Identify operational issues and resolve them quickly.
- Ensure proper maintenance of centre facilities and equipment.
- Maintain proper coordination between the two centres.

B. Staff Management
- Manage and supervise all staff working at both centres.
- Allocate duties and responsibilities based on centre requirements.
- Monitor attendance, punctuality, discipline and work performance.
- Prepare/coordinate staff duty schedules and shift arrangements.
- Conduct regular staff meetings and performance reviews.
- Identify staff performance gaps and take corrective action.
- Support recruitment and onboarding of required staff.
- Coordinate staff training and skill development.
- Maintain a positive and professional working environment.
- Ensure adequate staffing during peak business periods.

C. Staff Accommodation & Welfare
- Take responsibility for staff accommodation-related coordination wherever applicable.
- Monitor accommodation arrangements, cleanliness and basic facilities.
- Coordinate with landlords/service providers when required.
- Address staff accommodation-related issues promptly.
- Maintain proper records of accommodation-related expenses and arrangements.
- Ensure staff welfare requirements are communicated to management.

D. Sales & Revenue Management
- Take ownership of the revenue performance of both centres.
- Work towards achieving the monthly revenue target of each centre.
- Minimum expected target: approximately ₹3–4 lakh per centre per month, subject to management-approved targets.
- Track daily, weekly and monthly sales performance.
- Identify gaps between actual performance and target.
- Prepare and execute action plans to close revenue gaps.
- Improve treatment/package sales and customer conversions.
- Encourage repeat visits, package renewals and customer retention.
- Monitor enquiries, consultations, conversions and revenue.
- Ensure every potential customer is properly followed up.
- Analyse the performance of individual staff members wherever applicable.

E. Business Growth & Marketing
- Identify recent opportunities to increase business at both centres.
- Coordinate with the marketing team for local marketing activities.
- Support Meta/Google and other digital marketing campaigns by providing centre-level inputs.
- Identify local partnerships and referral opportunities.
- Explore corporate, hotel, residential community and other potential tie-ups.
- Develop local promotional activities to increase centre footfall.




- Monitor the quality and quantity of leads received.
- Ensure proper follow-up of marketing-generated enquiries.
- Suggest new offers, packages and promotional strategies based on market requirements.
- Study competitor activities and provide relevant feedback to management.

F. Customer Experience & Retention
- Ensure every customer receives a professional and satisfactory experience.
- Monitor customer feedback and complaints.
- Resolve customer issues quickly and professionally.
- Maintain service quality standards across both centres.
- Track repeat customers and package customers.
- Identify reasons for customer drop-offs and take corrective measures.
- Develop strategies to improve customer retention and referrals.
- Ensure the centre maintains a premium and professional Ayurveda wellness experience.

G. Financial & Administrative Responsibility
- Monitor daily collections and revenue reports.
- Ensure proper billing and payment procedures.
- Coordinate with accounts/management regarding outstanding payments and financial requirements.
- Monitor centre-level operational expenses.
- Ensure expenses remain within approved budgets.
- Avoid unnecessary operational expenditure.
- Verify basic purchases and centre requirements.
- Maintain proper documentation and records.
- Submit required financial and operational information to management on time.

H. Inventory & Facility Management
- Monitor stock levels of medicines, oils, therapy materials, consumables and other centre requirements.
- Ensure timely procurement of required materials.
- Prevent unnecessary wastage and stock shortages.
- Maintain proper inventory records.
- Monitor equipment and facility maintenance.
- Coordinate repairs and maintenance requirements.
- Ensure treatment rooms and customer areas are always properly maintained.

I. Reporting & Performance Monitoring The Centre Manager must maintain regular performance reporting for both centres.

Key metrics should include

- Daily Revenue
- Monthly Revenue
- Target vs Achievement
- Number of Enquiries
- Consultation Count
- Conversion Rate
- Treatment/Package Sales
- Repeat Customers
- Customer Retention
- Staff Attendance
- Staff Productivity
- Marketing Leads
- Lead-to-Visit Conversion
- Customer Complaints
- Centre Expenses
- Major Operational Issues

J. Target & Accountability The Centre Manager will be directly accountable for the overall performance of both centres.

Indicative monthly revenue expectation

CentreMonthly TargetBannerghatta₹3–4 LakhKasturinagar₹3–4 LakhCombined Target₹6–8 Lakh

Targets may be revised by management based on business conditions, seasonality, centre capacity and growth plans.

The Centre Manager is expected to:

- Review performance every day.
- Identify target gaps early.
- Take corrective action immediately.
- Build weekly action plans.
- Drive staff towards centre-level targets.
- Report challenges along with proposed solutions rather than only reporting problems.

1. Daily Responsibilities

- Check both centres' operational status.
- Review previous day's revenue and performance.
- Check staff attendance and availability.
- Review appointments and expected customer visits.
- Monitor enquiries and follow-ups.
- Track ongoing treatments/packages.
- Address customer or staff issues.
- Check centre cleanliness and readiness.
- Monitor sales performance.
- Coordinate marketing and promotional activities.
- Ensure pending tasks are completed.
- Share important updates with management.

1. Weekly Responsibilities

- Review centre-wise revenue against target.




- Review staff performance.
- Review lead and conversion performance.
- Analyse customer feedback.
- Review marketing performance.
- Identify business growth opportunities.
- Review expenses and operational issues.
- Prepare weekly action plan for both centres.
- Conduct staff review meetings where required.
- Submit weekly performance report to management.

1. Monthly Responsibilities

- Prepare complete monthly performance review for both centres.
- Analyse target vs achievement.
- Review staff productivity.
- Review customer retention and repeat business.
- Analyse marketing and sales performance.
- Review centre expenses.
- Identify major operational gaps.
- Prepare next month's business growth plan.
- Recommend staffing or resource requirements.
- Present centre performance and improvement plan to management.

1. Required Skills & Competencies

The ideal candidate should have:
- Strong people management skills.
- Strong sales and business development skills.
- Good communication and interpersonal skills.
- Ability to manage multiple teams and locations.
- Strong problem-solving ability.
- Customer service orientation.
- Target-oriented mindset.
- Basic financial and reporting understanding.
- Ability to work independently.
- Ability to handle staff-related issues professionally.
- Ability to coordinate with marketing teams.
- Good Excel/Google Sheets and reporting skills.
- Willingness to travel between Bannerghatta and Kasturinagar centres.
- Ability to take ownership and make day-to-day decisions.

1. Preferred Experience

- 3–6 years of experience in centre management, hospitality, wellness, Ayurveda, healthcare, spa, clinic, resort or similar service businesses.
- Experience managing multiple locations will be an advantage.
- Experience in sales and revenue management is preferred.
- Experience managing 10+ staff members will be an advantage.
- Experience in customer relationship management and local marketing is preferred.

Ayurveda/wellness industry experience is preferred but not mandatory if the candidate has strong experience in operations, sales, people management and centre/business management.

1. Key Performance Indicators (KPIs)

The Centre Manager will be evaluated primarily on:
- Centre Revenue Achievement
- Target vs Actual Performance
- Sales Conversion
- Customer Retention
- Repeat Customer / Package Renewal
- Staff Productivity
- Staff Attendance & Discipline
- Customer Satisfaction
- Lead Follow-up & Conversion
- Centre Expense Control
- Operational Efficiency
- Business Growth Initiatives

1. Authority & Ownership

The Centre Manager will have operational authority to manage the day-to-day functioning of both centres within the policies and budgets approved by management. The role includes responsibility for:

People + Operations + Customers + Sales + Marketing Coordination + Revenue + Centre Administration + Business Growth

Major financial commitments, recruitment decisions, pricing changes, new packages, major vendor contracts and other management-level decisions will require approval from the designated management authority.

1. Ideal Candidate Profile

We are looking for someone who is not merely an administrator, but a business-oriented centre leader. The ideal person should be able to:

Manage the centre → Manage the team → Manage customers → Drive sales → Identify problems → Find solutions → Build business → Achieve targets.

The candidate should be comfortable taking responsibility for the complete performance of two centres and should have a strong ownership mindset, commercial understanding and people-management capability.

Employment Type

Full-time

Work Location

Bannerghatta & Kasturinagar, Bengaluru

Reporting

Project Head / Management

Role Nature

Multi-Centre Operations + Sales + Business Growth + People Management

Pay: From ₹25,000.00 per month

Work Location: In person

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