airtel

(Deliverables, Decision level, Demonstrate & Dimensions) Job Title: Store Manager Job Level: Senior ExecutiveFunction: RetailLocation : CircleReporting to : Zonal Owned Retail ManagerDate : Purpose of the JobLocated in the store, this role has direct responsibility for the successful running of the Airtel store. The person will ensure compliance with agreed guidelines to deliver a best in class experience & ensure store revenue & cost targets are met.Deliverables (Maximum 5-6 key responsibilities)

Store Operations & Audit / Compliance:

- Adherence of Store Operations in line with pre-defined SOPs
- Ensure that the look and feel of the store is as per guidelines/standards
- Track efficient Cash handling; prevent shoplifting / ensure safety and security
- Visual merchandising as per plan / guidelines
- Inventory and stock management to prevent stock-outs or excess Inventory
- KPI reporting as per guidelines and on-time

Strategic Roll outs:
- Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)
- Manage closure of current store during refit & conversion

Profitability:
- To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell
- To ensure required MIS & tracking at CRO levels
- Manage Store expenses are as per plan
- Provide suggestions /feedback to improve store productivity

People Development / Team Management:
- To ensure daily roistering & briefing to outsourced store staff




- Ensure that attrition issues (planned & unplanned) are escalated for timely resolution
- Ensure motivation & development of outsourced store staff

Customer Experience:
- Ensure adherence to CE guidelines
- Manage staff allocation based on demand at point in time
- Personally step in to handle demanding customers
- Provide suggestions for improvements in CE

Decision levelPrime: Final Decision Making authority, accountable to the Management
- Ensure successful running of stores
- Ensuring compliance adherences
- Profitability of the store

Shared: Decisions reached jointly with peers on a collective basis

- Inventory Management and customer experience
- People Development

Contributory: Makes a major contribution to a decision or policy judgment reached by others

Retail effectiveness (noticeability at retail)

Demonstrate (Key competencies)- High energy

- Robust process orientation
- Project management skills
- Appreciation of need for Customer Experience delivery
- Building & nurturing partnerships
- Influencing skillsEducational Level

Must have

Post-graduation, MBA or equivalent Business Management Diploma

Working Experience

Must have

4-6 years work experience. At least 2 years in a Retail Business operations role.

Dimensions Impact of position on :

i) Revenue :

ii) Budget Impact on customers :

i) Type of customers Mainly Internal Mainly External Fair mix of Internal &

ExternalNo. of Subordinates :

i) Off role team

Approvals

Reporting Manager

Functional HeadBusiness HRC&B;

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📌 Store Manager (Nagpur)
🏢 Airtel
📍 Nagpur