Sr Administrator (Support & Operations) Noida, Uttar Pradesh

Job Summary

Level 2 Service Desk and Remote Desktop Support handles complex technical issues escalated from Level 1, utilizing advanced remote tools and deep system knowledge to resolve incidents

Key Responsibilities

Advanced Troubleshooting: Diagnose and fix complex software, hardware, application, and network connectivity problems that bypass LevelRemote Management: Use remote desktop tools (RDP, Remote Assistance, or platform clients) to access and repair remote user systemsIdentity and Access Management: Perform advanced Active Directory tasks, such as group policy adjustments, account management, and permission configurationsEscalation Management: Triage tickets, follow incident lifecycles, and escalate unresolved blockages to Level 3 infrastructure or engineering teams

Skill Requirements

Technical Knowledge: Strong command of WindowsExperience: Generally requires 2 to 4 years of background in IT support, help desk, or service desk roles.Explicit communication, calm problem-solving under pressure, and adherence to Service Level Agreements

Other Requirements

NA

📌 Sr Administrator (Support & Operations) (Noida)
🏢 HCLTech
📍 Noida