About us:

inMorphis is a visionary global IT advisory, innovation, and service organization. We have a strong presence in the US, UK, Dubai, India, and Singapore. We are one of India's fastest-growing companies, aiming for 10x growth in the next three years.

Partnering with large global enterprises, we drive digital transformation using the worlds best tools and technologies. Our team of passionate professionals, with a solution-oriented and analytical mindset, enables us to consistently deliver impactful outcomes.

Role:

The ServiceNow QA Engineer will be responsible for ensuring the quality, reliability, and performance of ServiceNow applications across ITSM and related modules. The role involves executing end-to-end testing processes, designing test cases, identifying defects, and collaborating with cross-functional teams to deliver high-quality releases. The candidate should have hands-on knowledge of ServiceNow functional testing and foundational automation skills, particularly using ATF.

Responsibilities:

1. Testing Responsibilities

- Perform functional testing of ServiceNow modules using Automated Test Framework (ATF).
- Execute manual test cases, validate workflows, forms, UI actions, ACL behavior, and module functionalities.
- Conduct integration testing across modules and external systems.
- Support automation testing, including creation and maintenance of automation test libraries.
- Assist in performance and security testing for platform stability and compliance.

2. Defect & Test Management

- Identify, log, track, and retest defects through the SDLC.
- Prepare clear and detailed test plans, test cases, and test reports.
- Collaborate with development,



DevOps, and business teams for timely defect resolution.

Must Have Skills:

- Excellent communication skills (written & verbal)
- Functional testing on ServiceNow using ATF
- Basic scripting knowledge (JavaScript fundamentals preferred)

Positive to Have Skills:

- Automation testing experience
- Integration testing
- Creation and maintenance of automation test library
- Performance & security testing
- Exposure to CI/CD pipeline and DevOps processes

Soft Skills:

- Effective Communication: Clearly and confidently communicate thoughts, both verbally and in writing, with team members, supervisors, and clients.
- Teamwork & Collaboration: Work effectively as part of a team, contribute actively to group efforts, and align with common organizational goals.
- Adaptability & Learning Agility: Demonstrate openness to learning new tasks, adapting to change, and embracing challenges in a dynamic work environment.
- Time Management & Prioritization: Manage workload efficiently by prioritizing tasks and meeting deadlines, especially in a fast-paced setting.
- Accountability & Problem-Solving: Take ownership of assigned work, ensure quality output, and apply problem-solving skills to propose and implement practical solutions independently or collaboratively.

Experience and Expertise Required:

- Knowledge of QA principles and ServiceNow fundamentals.
- 3-5 years of experience.
- Strong analytical and learning abilities.

Certifications:

- ServiceNow CSA (Certified System Administrator)
- STQB CT-PT or equivalent QA testing certification
- Relevant certifications in Test Automation Tools (such as Selenium, ATF, etc.)

📌 Servicenow Tester (Bengaluru)
🏢 Inmorphis Services
📍 Bengaluru