ServiceNow Pre-Sales Lead / Solution ArchitectLocation: Mumbai – 1 Position | Other Inspira India Locations – 1 Position

Experience: 12+ Years

ServiceNow Experience: 5+ Years in Solution Architecture / Pre-Sales

Employment Type: Full-Time

Hiring: Immediate / Urgent

About the RoleWe are looking for an experienced and strategic ServiceNow Pre-Sales Lead / Solution Architect to drive enterprise growth across our ServiceNow practice.

The role will bridge the gap between business requirements, enterprise technology strategy, and ServiceNow capabilities, working closely with sales teams, enterprise clients, practice leadership, and technical delivery teams.

The successful candidate will act as a trusted technology advisor to senior client stakeholders, including CIOs, CTOs, and CISOs, while designing scalable, business-focused ServiceNow solutions across core platform capabilities, enterprise integrations, AI, automation, security, and governance.

Key Responsibilities1.

Solution

Architecture &

• Deal Strategy

- Lead client discovery, solution architecture, technical design, and proposal strategy for enterprise ServiceNow opportunities.
- Understand complex business challenges and translate them into scalable ServiceNow solution architectures and platform roadmaps.
- Design multi-module ServiceNow architectures covering relevant platform capabilities, integrations, data models, automation, and deployment approaches.
- Develop solution approaches aligned with client business outcomes, technology strategy, and transformation objectives.
- Partner with Account Executives and sales teams to qualify opportunities, shape deal strategies, identify solution differentiators, and support commercial positioning.
- Develop ROI and value propositions that demonstrate measurable business outcomes from ServiceNow investments.
- Provide technical leadership throughout the opportunity lifecycle, from discovery through solutioning, proposal, negotiation, and transition to delivery.

2. RFP / RFI / RFQ & • Proposal Leadership
- Own and lead end-to-end technical responses for RFPs, RFIs, RFQs, and enterprise proposals.
- Develop technical solution narratives, architecture diagrams, assumptions, dependencies, and implementation approaches.
- Create detailed Statements of Work (SOWs), Work Breakdown Structures (WBS), effort estimates, resource models, and delivery timelines.
- Collaborate with delivery teams to ensure proposed solutions are technically feasible, commercially viable, and aligned with delivery capabilities.




- Lead solution reviews, technical due diligence, and internal bid governance.
- Manage technical objections and provide differentiated responses to client concerns.

3.

Client

Engagement &

• Executive Presentations
- Conduct discovery workshops and executive-level technology discussions with enterprise customers.
- Deliver compelling ServiceNow demonstrations, Proofs of Concept (POCs), solution walkthroughs, and architectural deep-dives.
- Present complex technical concepts in clear business and outcome-oriented language.
- Engage confidently with senior stakeholders including CIOs, CTOs, CISOs, Enterprise Architects, and Business Leaders.
- Establish trusted-advisor relationships and identify opportunities for platform expansion and transformation.

4.

Practice

Growth &

• Go-To-Market
- Work closely with ServiceNow practice leadership to develop and enhance Go-To-Market (GTM) offerings and solution propositions.
- Build reusable solution blueprints, demo environments, reference architectures, accelerators, and sales assets.
- Contribute to offerings across areas such as:
- ServiceNow AI / GenAI and AI Governance
- AI Control Tower
- ITSM / ITOM
- Security Operations
- Governance, Risk & • Compliance (GRC)

- Integrated Risk Management (IRM)
- Enterprise Service Management
- Platform integrations and automation
- Develop competitive positioning, battle cards, and differentiated solution narratives against alternative enterprise platforms.
- Identify emerging market opportunities and support the expansion of ServiceNow capabilities across existing and new customers.

5. ServiceNow Platform & • Emerging Technology
- Maintain strong knowledge of the ServiceNow platform architecture and enterprise capabilities.
- Stay current with ServiceNow releases, product roadmap, and emerging capabilities across GenAI, Now Assist, automation, platform security, and enterprise governance.
- Evaluate current ServiceNow capabilities and translate them into customer propositions and reusable solutions.
- Promote adoption of scalable architecture, integration standards, data governance, and platform best practices.





Required Qualifications & • Experience
- 12+ years of overall experience in enterprise IT consulting, solution architecture, technology consulting, or pre-sales.
- 5+ years of hands-on experience in ServiceNow Solution Architecture and Pre-Sales.
- Strong understanding of ServiceNow platform architecture, modules, integrations, and enterprise implementations.
- Strong knowledge of Integration Hub, CSDM (Common Service Data Model), enterprise integrations, and ServiceNow architecture principles.
- Exposure to emerging ServiceNow capabilities including GenAI and Now Assist.
- Proven experience supporting and winning mid-to-large enterprise ServiceNow opportunities.
- Strong experience in:
- RFP / RFI / RFQ responses
- Solution estimation
- SOW development
- WBS and resource planning
- Delivery effort estimation
- Proposal strategy
- Client presentations and demonstrations
- Technical objection handling
- Experience working closely with sales, delivery, practice, and account management teams.

Key Competencies
- Enterprise Solution Architecture
- ServiceNow Pre-Sales
- Consultative Selling
- Deal & • Opportunity Shaping

- RFP / RFI / RFQ Management
- Solution Estimation & • Commercial Support

- Executive Stakeholder Management
- ServiceNow Platform Architecture
- AI / GenAI & • Automation

- Integration Architecture
- Storytelling & • Presentation

- Business Outcome Mapping
- Strategic Thinking
- Cross-functional Collaboration

What We Are Looking ForWe are looking for someone who can operate at the intersection of technology, business, and sales — someone who can understand a customer's strategic challenge, architect the right ServiceNow solution, build a compelling business case, and take the opportunity through the pre-sales journey toward closure. The ideal candidate will bring strong enterprise consulting, ServiceNow architecture, pre-sales, client engagement, and solutioning experience, along with the ability to engage confidently with C-suite stakeholders.

Location? Mumbai – 1 Position

? Other Inspira India Locations – 1 Position

Urgent HiringThis is an urgent hiring requirement. Candidates with relevant ServiceNow Solution Architecture and Pre-Sales experience are encouraged to apply at the earliest.

How to ApplyInterested candidates can share their updated resume at:

[email protected]

Subject Line: Application – ServiceNow Pre-Sales Lead / Solution Architect

📌 Servicenow Pre-Sales Lead / Solution Architect (Mumbai)
🏢 Inspira Enterprise
📍 Mumbai