Role & responsibilities:

- Design and architect scalable ServiceNow solutions across FSM, ITSM, and CMDB modules.

- Lead discovery sessions and customer workshops to gather business requirements and translate them into technical solution designs.

- Develop solution blueprints, architecture documents, and implementation roadmaps.

- Create intuitive user experiences using ServiceNow UI Builder and Service Portal, including wireframes and mockups.

- Design and oversee integrations with enterprise applications using REST/SOAP APIs, IntegrationHub, and other integration platforms.

- Provide technical leadership throughout the project lifecycle, ensuring adherence to ServiceNow best practices and architectural standards.

- Lead ServiceNow platform upgrades, instance health assessments, performance optimization, and modernization initiatives.

- Collaborate with developers, business analysts, project managers, and client stakeholders to ensure successful project delivery.





- Mentor development teams and provide guidance on solution design, governance, and implementation best practices.

Preferred candidate profile:

- 10+ years of overall IT experience with strong expertise in ServiceNow solution architecture.

- Hands-on experience with ServiceNow FSM, ITSM, and CMDB implementations.

- Robust understanding of ServiceNow platform architecture, data model, and best practices.

- Experience with UI Builder, Service Portal, and user experience design.

- Expertise in designing and implementing enterprise integrations using REST/SOAP APIs and IntegrationHub.

- Experience conducting customer workshops, solution demonstrations, and architectural discussions.

- Strong knowledge of ServiceNow upgrades, instance management, governance, and platform optimization.

- Excellent analytical, communication, presentation, and stakeholder management skills.

📌 Servicenow Solution Architect (Chennai)
🏢 InfoBeans
📍 Chennai