Role & responsibilities

- Design, develop, and maintain bi-directional integrations between ServiceNow and external platforms such as ManageEngine ServiceDesk Plus, Zoho Desk, and Freshdesk.

- Gather business and technical requirements, define field mappings, status mappings, sync triggers, and ownership rules.

- Develop inbound integrations using Scripted REST APIs, Import Sets, and Transform Maps.

- Build outbound integrations using REST Messages, Business Rules, IntegrationHub, and Flow Designer.

- Configure secure authentication mechanisms including OAuth 2.0, API Keys, and Basic Authentication.

- Implement synchronization of tickets, requests, changes, comments, work notes, and attachments.

- Develop robust error handling, monitoring, retry mechanisms, and logging solutions.

- Configure and support MID Servers for on-premise integrations.

- Prepare technical design documents, interface specifications, mapping sheets, and deployment documentation.





- Support SIT, UAT, production deployments, and post-go-live stabilization activities.

- Troubleshoot integration issues and ensure adherence to agreed SLAs.

Positive-to-have skills

- Integrations with other service desk tools such as SymphonyAI SummitAI, Jira Service Management, BMC Remedy or Ivanti
- eBonding / ServiceNow-to-ServiceNow integrations

- Middleware exposure: MuleSoft, Dell Boomi, Azure Logic Apps or Workato

- Event-driven patterns: webhooks, message queues, Kafka or ServiceNow Stream Connect

- Scoped application development and ATF test suites for integration regression

- ITOM basics: Discovery, CMDB, Service Graph Connectors

- Experience in BFSI or insurance client environments with audit and data-privacy controls

📌 ServiceNow Integration Specialist (Delhi)
🏢 VyntraPro Innovations
📍 Delhi