Role & responsibilities :

1. Plan engineers, site visits and preventive-maintenance / AMC schedules
2. Own response time, closure quality, SLA and customer escalations
3. Review technical diagnosis, service reports and pending calls
4. Manage spares, tools, documentation and service cost / margin
5. Coach the team and enforce site safety and IS-compliant practices

Preferred candidate profile

1. Proven service-team leadership in fire / ELV or technical systems
2. Solid troubleshooting and escalation management
3. Planning, reporting and customer-handling ability
4. Working knowledge of fire alarm, gas detection or industrial systems
5. Willingness to visit sites when required
6. Experience managing AMCs, commissioning and multi-site service delivery

Preferred requirements:

1. Familiarity with OEM platforms (Ravel, Honeywell, Edwards, GST, etc.)
2. Exposure to IS 2189 and ELV / security integration projects
3. Ability to build service processes and technician skill matrices

📌 Service Manager (Pune)
🏢 Le Human Resources Solutions
📍 Pune