? Implementation of QMS/EMS management system at branch / regional level ? Process simplification/automation, UATs, Training and Feedback

? Conducting periodic system(Service Processes) audits covering QMS/EMS and other related assignments

? Field Quality audits on PM Service, Breakdown Service, Revamp service quality, Warehouse & Service providers facility..

? Measuring, Monitoring, RCA & Improving Service Quality objectives

? Data analysis & improvements

? Continual Improvement Projects (Six Sigma/QC Story)

? Bench marking best practices and proposing ideas

? Driving Total Quality Management (Six Sigma/QC Story, Kaizen, 5s etc) at branch / regional level

? NCR/CAR issuance for improvement and closure monitoring

? Gold standard implementation supports

? Monitor use of Knowledge management portal





? Monitor Dealer/Associates evaluation process adherence

? Drafting Process SOPs, Site SOPs, Checklists

? Monitoring Customer touch points, Outsourced Processes & drive improvement programs

? Product field quality improvement supports

? Customer escalation reduction supports

? Cost recovery process compliance and monitoring

? Incorrect call closures monitoring & actions

? Risk mitigation/Business continuity management supports/drive

Short Info

- Posted: 0 day(s) ago
- Location: Kolkata
- Qualifications: B.E/B.Tech/Diploma Mechanical Engineering
- Experience: 6 Years - 0 Months To 14 Years - 0 Months

📌 Service Quality Assurance Professional (Kolkata)
🏢 Blue Star
📍 Kolkata